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Leadership plays a pivotal role in any transformation. It’s not just about driving results - it’s about setting the tone for how change is approached. Research from Harvard Business Review reveals that leaders with high emotional intelligence (EQ) are more effective in managing organisational change because they can empathise with their teams, navigate resistance, and inspire confidence.
Resilient leaders do three things really well:
Model adaptability by embracing change themselves, they set an example for others to follow.
Encourage connection by prioritising communication and actively listening to their teams.
Build trust by demonstrating consistency and fairness, which are critical during uncertain times.
We’re proud to support leaders in developing these skills through tailored coaching and workshops. By equipping leaders to guide their teams with confidence, clarity, and compassion, we ensure that transformation initiatives don’t just succeed - they thrive. Our latest LinkedIn Live with Nilal Anderson on Leading with Purpose touches on this too and is well worth a watch.
Small actions, big impact
We’ve said it before and we’ll say it again, one of the most powerful lessons we’ve learned is that transformation doesn’t have to mean grand gestures. Often, it’s the small, consistent actions taken by individuals at every level that lead to the biggest changes.
These actions might include simple but meaningful initiatives, like improving communication channels, encouraging cross-department collaboration, or inviting employees to suggest process improvements. Even seemingly minor changes, such as creating clearer goals or offering better training, can build into significant organisational progress over time.
Automation, while often a larger undertaking, is one example of how targeted changes can free up employees to focus on more impactful work. By removing repetitive, time-consuming tasks, employees can devote their energy to problem-solving, creativity, and strategy. At smart/tasking, we work with businesses to identify both small, immediate wins and larger strategic opportunities to keep transformation on track.
In our experience, focusing on manageable, actionable steps not only delivers quick wins but also builds the momentum, confidence, and trust needed for broader transformation efforts. These small victories prove that change is possible and worth pursuing, inspiring your teams to aim even higher.
"Transformation is ultimately about people. Technology and processes matter, but it’s the creativity, resilience, and commitment of your teams that drive lasting change. Our role at smart/tasking is to guide businesses in creating the conditions where their people can thrive and their transformations can succeed." Gary Gamp, CXO
By prioritising the human element; encouraging resilient leadership and embracing small, impactful actions, among other things, businesses can navigate the complexities of At smart/tasking, we’re committed to transformation more effectively.
We love partnering with our customers through their transformation efforts, ensuring that your people are at the heart of your transformation - and your success.
Get in touch if you’d like to know more about how we can support you.
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